Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with us through our website, enquiry forms, phone, or email:

• Personal Identification: Name, email address, phone number, and company name
• Business Information: Details about your manufacturing requirements, specifications, and project scope
• Communication Records: Records of correspondence, quotation requests, and order history
• Website Usage Data: IP address, browser type, pages visited, and time spent on the site (collected via cookies)

2. How We Use Your Information

The information we collect is used strictly for legitimate business purposes, including:

• Responding to your enquiries and providing quotations
• Processing orders, managing production schedules, and delivering services
• Communicating updates, delivery status, or changes to your order
• Improving our website functionality and user experience
• Complying with applicable legal, regulatory, or accounting obligations

We do not use your personal information for unsolicited marketing or sell your data to third parties.

3. Cookies & Website Tracking

Our website may use cookies — small text files stored on your device — to enhance your browsing experience. These cookies may collect anonymised data about how you navigate our site.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some functionality of our website. We do not use cookies to collect personally identifiable information without your consent.

4. Data Sharing & Third Parties

SSVES does not sell, rent, or trade your personal information to any third parties. We may share information only in the following limited circumstances:

• Service Providers: Trusted partners who assist with delivery, logistics, or technical operations under strict confidentiality agreements
• Legal Compliance: When required by law, court order, or government authority
• Business Transfers: In the unlikely event of a merger or acquisition, data may be transferred as part of the business assets

5. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, or disclosure. Our systems are regularly reviewed to ensure data security standards are maintained.

While we take all reasonable precautions, no method of data transmission over the internet is completely secure. We cannot guarantee absolute security of information transmitted to our website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Business and financial records may be retained for up to seven (7) years in accordance with applicable accounting regulations.

Once data is no longer required, it is securely deleted or anonymised.

7. Your Rights

You have the following rights with respect to your personal data held by SSVES:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of any inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal obligations
• Objection: Object to the processing of your data for certain purposes

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our website and services are intended for business use by adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal data, we will take steps to delete it promptly.

9. Changes to This Policy

SSVES reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.